# Disable Promo Code

Disabling a promo code pauses its usage without permanently deleting it. You can re-enable it anytime.

<details>

<summary>How Disabling a Promo Code Helps Organizers</summary>

* Temporarily stop a promo campaign when needed
* Control ticket sales pace
* Reactivate promotions later without recreating them

</details>

### To **disable an existing promo code**, follow these steps:

{% stepper %}
{% step %}
Go to **My Profile → Upcoming Events**

<figure><img src="/files/HRzGwmgZbmlzFO8EyS1c" alt="" width="188"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select the event you want to create a promo code for, and you’ll be redirected to the **Event Details** page

<div><figure><img src="/files/49Jk19V2E6h8KtxQ4Dwq" alt="" width="188"><figcaption></figcaption></figure> <figure><img src="/files/05c9qt7zhYk5JD5Sa1wr" alt="" width="188"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
Click **View Analytics**

<figure><img src="/files/nEhqOOchvsrFTCCr8bN7" alt="" width="188"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Tap on **Promo Code**

<figure><img src="/files/feA5Ny5ADKlToyQVDbFz" alt="" width="188"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Find the promo code you want to disable

<figure><img src="/files/413oFDxAsl4G5OYqf08W" alt="" width="188"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Tap the **Disable toggle**

<figure><img src="/files/oGdCKvmRBnu8LYQEyTJb" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
A confirmation box will appear; click **Yes.**

<figure><img src="/files/OPxuA06bjwWxTqj96Pwg" alt="" width="188"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

✅ Disabled promo codes will not apply until you enable them.

<figure><img src="/files/UFruw5M6cGT1brbxsCjw" alt="" width="188"><figcaption></figcaption></figure>

Disable promo codes to pause promotions temporarily and enable them anytime.


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